Privacy policy
Last updated: June 2025
North Beach Studio is committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have in relation to your data. It applies when you visit our website, place an order, contact us or interact with us in any way.
By using our website, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our website.
If you have any questions, please contact us at hello@northbeachstudio.com.au.
WHO WE ARE
North Beach Studio is an Australian-based art studio operating from the Gold Coast, Queensland. We sell made-to-order artworks through our online store at northbeachstudio.com.au.
We are the data controller responsible for your personal information collected through this website.
INFORMATION WE COLLECT
We collect personal information when you place an order, create an account, contact us or interact with our website. This may include:
• Your name, email address and phone number
• Billing and shipping address
• Order details and purchase history
• Information submitted through contact or enquiry forms
• Marketing preferences and communication history
We also collect certain technical information automatically when you visit our website, including:
• IP address and approximate location
• Browser type, device type and operating system
• Pages visited, time on site and referring URLs
• Cookie and session data
We only collect information that is reasonably necessary for the purposes described in this policy.
HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process, fulfil and communicate about your orders
• Arrange shipping and delivery of your artwork
• Respond to your enquiries and provide customer support
• Improve our website, products and customer experience
• Send marketing communications where you have opted in or where permitted by law
• Detect and prevent fraudulent activity and maintain website security
• Comply with our legal obligations under Australian law
We will not use your information for any purpose that is incompatible with the purpose for which it was collected, unless we have your consent or are required to do so by law.
OUR LEGAL BASIS FOR USING YOUR INFORMATION
We collect and process your personal information on the following bases:
• Contract: to fulfil your order and provide the services you have requested
• Legitimate interests: to improve our website and protect against fraud, where these interests are not overridden by your rights
• Consent: for marketing communications, where you have opted in
• Legal obligation: where we are required to retain or disclose information by law
MARKETING COMMUNICATIONS
We may send you marketing communications about our products, new collections, studio updates and promotional offers if you have subscribed to our mailing list or made a purchase from us.
You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at hello@northbeachstudio.com.au. We will process your request promptly.
Opting out of marketing will not affect transactional communications related to your orders.
PAYMENT INFORMATION
North Beach Studio does not store your credit card or payment details on our systems.
All payments are processed securely through trusted third-party payment providers using industry-standard encryption. These providers operate under their own privacy policies, which we encourage you to review.
SHARING YOUR INFORMATION
We do not sell, rent or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business and delivering our services, including:
• Payment processors
• Shipping and freight providers
• Website and ecommerce platform providers
• Email marketing platforms
• Analytics and advertising tools
These providers only receive the information necessary to perform their specific services and are required to handle your information securely and in accordance with applicable privacy laws.
We may also disclose your information where required or authorised by law, including to comply with a court order, regulatory requirement or to protect the safety, rights or property of North Beach Studio, our customers or others.
COOKIES & WEBSITE ANALYTICS
Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors interact with our site.
Cookies may be used to:
• Remember your preferences and session information
• Improve website functionality and performance
• Analyse traffic and usage patterns
• Deliver relevant advertising and retargeting content
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
HOW LONG WE KEEP YOUR INFORMATION
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting obligations.
Order information is typically retained for seven years in accordance with Australian tax and business record-keeping requirements. Marketing data is retained until you unsubscribe or request deletion.
DATA SECURITY
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of data transmitted online, and you provide information at your own risk.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
ACCESSING & CORRECTING YOUR INFORMATION
Under the Australian Privacy Act 1988 (Cth), you have the right to:
• Request access to the personal information we hold about you
• Request that we correct inaccurate, incomplete or out-of-date information
• Request deletion of your personal information, subject to our legal obligations
To make a request, please contact us at hello@northbeachstudio.com.au. We may require you to verify your identity before we can process your request. We will respond within a reasonable timeframe and no later than 30 days.
If we are unable to provide access or make a correction, we will explain why in writing.
PRIVACY COMPLAINTS
If you believe your privacy has been breached or you have a concern about how we have handled your personal information, please contact us at hello@northbeachstudio.com.au. We take all complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992
THIRD-PARTY LINKS
Our website may contain links to external websites operated by third parties. North Beach Studio is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality. Any updates will be published on this page with a revised "Last updated" date.
We encourage you to review this policy periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.
CONTACT US
For any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
North Beach Studio
hello@northbeachstudio.com.au
Gold Coast, Queensland, Australia